Evaluating the quality of banking services provided using Blockchain technology

"An Empirical study of clients of Bemo Bank in the Syrian coast"

Abstract

The research aimed to evaluate the dimensions of banking services quality through the application of Blockchain technology at Bemo Saudi Fransi Bank. The researcher relied on the descriptive and analytical approach to achieve the research objectives. A questionnaire was also designed based on previous studies and was distributed to 383 individuals of Bemo Saudi Fransi Bank’s clients in the Syrian coast. Research data  was analyzed using the statistical program SPSSV24. The following results were reached: Bemo Saudi Fransi Bank have quality banking services through the application of Blockchain technology from the point of view of the sample members. and it was found that The responsiveness dimension is the least available at Bemo Bank among the dimensions of service quality at a rate of 65.16%. The reason may be the delay in responding to some customer demands or the lack of sufficient flexibility in banking operations, followed by the reliability dimension at a rate of 75.65%, then the tangibility dimension at a rate of 75.65%, while the empathy dimension is the most available through the application of blockchain technology from the point of view of the sample members in the Syrian coast at a rate of 75.66%.