The degree of responsiveness of caregivers to psychosocial support activities, the difficulties faced, and the quality of services provided during crises and disasters "Mosaic Association as a model"

Abstract

The aim of the research is to determine the degree of responsiveness of caregivers to the activities of psychosocial support, as well as to identify differences in this level according to a set of variables (age, educational level, location/center). The study also aims to determine the level of difficulties they face and to evaluate the quality of the services provided. The sample included 196 caregivers from various centers of the Mozaique Association (South Rim, Al-Hifa, Jableh, Al-Qurdaha). A questionnaire measuring caregivers’ responsiveness to psychosocial support activities during crises and disasters, consisting of 32 items distributed across four main dimensions, was administered and developed by the researchers. The results showed that the caregivers’ responsiveness to psychosocial support activities during crises and disasters was at a medium level. Likewise, the levels of difficulties they face, the quality of services provided, and the satisfaction of caregivers were at a medium level. The results also revealed statistically significant differences in the caregivers’ responsiveness according to the age variable, with ages above 40 showing higher responsiveness. Differences according to educational level favored those with higher education (postgraduate studies). Regarding the area/region variable, statistically significant differences were found between the Latakia region and Jableh and Al-Hifa in favor of Latakia, and between the Qurdaha region and Latakia and Jableh in favor of Qurdaha.