زهرة ف. ., كندة ديب and جميل عيسى (2022) “Assessing the performance of public hospitals using the EFQM Excellence Model Case study: Tishreen University Hospital in Lattakia”, Latakia University Journal - Economic and Legal Sciences Series, 44(5), pp. 169–186. Available at: https://journal.latakia-univ.edu.sy/index.php/econlaw/article/view/13199 (Accessed: 2August2025).