The role of Quality of Electronic Services in Combating Administrative Corruption (A Field study on the Directorate of Domestic Trade and Consumer Protection in Aleppo)
Keywords:
E-service quality, E-government, E-governance, administrative corruption, Directorate of Domestic Trade and Consumer Protection.Abstract
The aim of this research is to determine the role of e-service quality in combating administrative corruption in the Ministry of Internal Trade and Consumer Protection (Aleppo Directorate), by assessing the perceived quality of the e-services currently implemented in the directorate, noting that digital transformation efforts are still ongoing and several services remain under development.
The study adopted a descriptive-analytical methodology and relied on a structured questionnaire to collect data from a convenience sample of employees. A total of 70 questionnaires were distributed, 66 were returned, and 64 were valid for statistical analysis. Pearson’s correlation coefficient was used to examine the relationship between e-service quality and the dimensions of administrative corruption (integrity, transparency, and accountability).
The results revealed a significant positive correlation at the 0.01 level between e-service quality and the reduction of administrative corruption, as well as with each of its individual dimensions.
The study concludes with several recommendations, including the need to develop the existing e-services, accelerate the implementation of new ones, and provide continuous technical training for employees to support anti-corruption efforts.
